Diploma in Customer Service - Level 2
Who is this for?
The qualification is aimed at individuals who want to work in Customer Service sector. This qualification develops the learner’s knowledge, skills required for the sector.
What will I study?
The Customer Service qualification covers topics in
Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Manage personal performance and development
To achieve the level 2 qualification, you are required to complete 45 credits, 19 credits from the mandatory units and a total of 26 credits from the optional units as listed below:
Group B, a minimum of 3 credits
Group C, a maximum of 16 credits
Group D, a maximum of 7 credits
A minimum of 45 credits must b at Level 2 or above.
What are the entry requirements?
Applicants must have achieved English level 1.
How long is the Course?
The course duration is for 9 months.
The course will be delivered online and through classroom delivery.
Applicants will be required to be in employment or attend a 1-day per week compulsory work placement.
What is the fee?
For information on course fees contact us.
