Diploma in Customer Service - Level 3
Who is this for?
The qualification is aimed at individuals who want to pursue a Customer Service focused career. At level 3 this qualification helps to develop the skills required to lead and manager a team within the Customer Service sector.
What will I study?
The Customer Service qualification covers topics in:
Organise and deliver customer service
Understand the customer service environment
Understand customers and customer retention
Principles of business
Manage personal and professional development
Resolve customers’ problems
To achieve the level 3 qualification, you are required to complete 55 credits, 31 credits from the mandatory units and a total of 24 credits from the optional units as listed below:
Group B, a minimum of 15 credits
Group C, a maximum of 9 credits
A minimum of 40 credits must be at Level 3 or above.
What are the entry requirements?
Applicants must have achieved English level 1.
How long is the Course?
The course duration is for 9 months.
The course will be delivered online and through classroom delivery.
Applicants will be required to be in employment or attend a 2-day per week compulsory work placement.
What is the fee?
For information on course fees contact us.
